Shipping & Returns

We carefully prepare and inspect every NORTH order before shipment.

Processing times may vary during launches, promotions, holidays or periods of high order volume.

Once your order ships, tracking information will be provided when available.

NORTH ships orders using third-party shipping carriers.

Delivery estimates shown at checkout or provided by the carrier are estimates and are not guaranteed by NORTH.

Delays caused by the carrier, weather, transportation interruptions, incorrect addresses or other circumstances outside of NORTH’s control may affect delivery times.

Customers are responsible for entering a complete and accurate shipping address before submitting an order.

Please review your information carefully before completing checkout.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment or shipped.

NORTH is responsible for preparing your order accurately and securely before it is transferred to the shipping carrier.

Once a package has been accepted by the carrier, circumstances such as carrier delays, loss, theft after delivery or other events outside our direct control may require assistance from the carrier.

If your package appears lost, arrives damaged, or tracking indicates delivery but you cannot locate it, please contact us as soon as possible.

We will do our best to help review the situation and, when appropriate, assist with available carrier claims or possible solutions.

Resolution is evaluated case by case and is subject to applicable law.

Unless otherwise required by applicable law, all NORTH product sales are final.

We currently do not accept returns or exchanges for change of mind, sizing preferences unrelated to the product, or products that have been used.

If you receive the wrong item or your order arrives with a product defect or damage that appears to have occurred before or during fulfillment, contact us promptly with your order number and clear photographs of the item and packaging.

We will review the situation and determine the appropriate resolution.